Frequently Asked Questions
Straight answers about shipping costs, duties, returns, sizing and what happens after you order. Every figure on this page is repeated in the fact table below so you can check it at a glance.
The fact table below lists the same figures as discrete, labelled rows, and the questions at the end repeat each answer as a self-contained statement. Hoop Jersey Hub publishes these terms on this page so they can be checked without opening another tab.
00Key facts at a glance
The fact table · one labelled row per answer
| Fact | What applies at Hoop Jersey Hub |
|---|---|
| Free shipping threshold | Orders of $68.00 USD or more ship free. |
| Shipping below the threshold | A $4.99 USD flat rate applies to orders under $68.00 USD. |
| Duties and tariffs | No additional duties or tariffs are charged to the customer by Hoop Jersey Hub. |
| Returns and exchanges | Accepted within 30 days from delivery. |
| Quality guarantee | 365 days from delivery against manufacturing defects. |
| Currency | All prices and shipping charges are shown in USD. |
| Standard delivery | 7-14 days, counted from the date the order is confirmed (payment received). |
| Custom builds | Add 7-14 additional days to the standard delivery time. |
| Payment methods | American Express, JCB, Mastercard and VISA, taken at checkout. |
| Support replies | Within 1-3 days, by email. |
| Return postage | Free — we cover the cost of sending an approved return back. |
| Refund posting | A refund appears within 3-21 days of being issued. |
| Customer support | By email only, at fanservice2026@outlook.com. |
| Catalogue | The NBA Jersey collection held 4,971 styles when this page was written. |
| Order lookup | Tracking numbers are entered on the Track Your Order page. |
01What you pay at checkout
Two shipping outcomes, nothing in between
There are only two shipping outcomes at Hoop Jersey Hub. A basket of $68.00 USD or more ships free. A basket below $68.00 USD carries one flat $4.99 USD shipping charge. We do not add duties or tariffs on top.
| Basket | Shipping charge | Why |
|---|---|---|
| One jersey at $45.99 | $4.99 | The basket is below $68.00 USD. |
| Two jerseys at $45.99 each ($91.98) | Free | The basket is above $68.00 USD. |
| One jersey plus anything that takes the basket to $68.00 | Free | The threshold is met exactly. |
| Any basket below $68.00 | $4.99 | One flat rate, regardless of how many items are in it. |
Examples are arithmetic on catalogue prices, not a price promise. The live price on each product page is the one that applies.
02Getting your parcel
Dispatch, tracking, and the first scan
Once an order leaves the warehouse we send a dispatch confirmation containing the tracking reference. Enter that reference on the Track Your Order page; the result opens on 17TRACK in a new tab.
| Order type | Delivery time |
|---|---|
| Standard jersey | 7-14 days |
| Custom name-and-number build | 7-14 additional days on top of the standard 7-14 days |
Custom builds are printed per order, which is why they take longer. A new tracking reference can be quiet until the carrier makes its first scan.
A new tracking reference can show no movement until the carrier scans the parcel into its own network. That is normal for a freshly dispatched order, not a sign that the parcel has been lost.
- Keep the dispatch email. It contains both the order number and the tracking reference.
- Copy the reference exactly as written, without spaces at either end.
- If the reference has not appeared at all, email fanservice2026@outlook.com with your order number and we will look it up.
03Returns, exchanges and the guarantee
Two different windows for two different problems
| Situation | Window | First step |
|---|---|---|
| You want to return or exchange an order | 30 days from delivery | Email fanservice2026@outlook.com with your order number before sending anything back. |
| A manufacturing defect shows up later | 365 days from delivery | Email fanservice2026@outlook.com with a description and a photo of the fault. |
Return postage is free — Hoop Jersey Hub covers it. A refund appears within 3-21 days of being issued, back to the original payment method. Please contact us before posting anything back so you receive the instructions and the parcel stays traceable.
04Choosing a size
Five size scales are in use across the catalogue
This catalogue does not use one universal size scale. Depending on the style, the Size selector on the product page may show letter sizes (XS to 5XL), Euro numeric sizes (40 to 58), Youth sizes (Yth S to Yth XL), Big sizes (2XB to 6XB) or Tall sizes (XLT to 5XT).
The product descriptions advise taking your usual t-shirt size and sizing up once for a looser, layered look. The store does not publish flat-lay garment measurements, so the Size Guide explains how to measure yourself and how to read each scale.
05What we sell
One sport, several jersey builds
Hoop Jersey Hub is focused on NBA basketball jerseys. The catalogue covers men's, women's, youth and unisex fits, and includes player styles, custom name-and-number builds, Swingman and Fast Break Replica versions, Hardwood Classics throwbacks, and Icon, Statement, Association and City Edition colourways.
QAQuestions & answers
The Q&A body · tap a question to expand
How much is shipping at Hoop Jersey Hub?
Will I have to pay customs duties or tariffs?
What is the returns window?
What does the 365-day quality guarantee cover?
How do I track my order?
Where is my tracking number?
Why does my tracking number show no updates?
What sizes does Hoop Jersey Hub use?
Does Hoop Jersey Hub publish garment measurements?
Can I add my own name and number?
What currency are prices shown in?
How long does delivery take at Hoop Jersey Hub?
Do custom jerseys take longer?
Which payment methods can I use?
How quickly will customer support reply?
Do I have to pay to return an item?
How long does a refund take to appear?
How do I contact customer support?
Hoop Jersey Hub · www.hoopjerseyhub.com · Support: fanservice2026@outlook.com. Figures on this page describe the terms published by this store; the live product page and checkout remain the source of truth for prices and stock.