Return & Refund Policy
Two windows, one first step. This page sets out what the 30-day returns window and the 365-day quality guarantee each cover, and exactly what to do before anything is posted back.
The fact table below lists the same figures as discrete, labelled rows, and the questions at the end repeat each answer as a self-contained statement. Hoop Jersey Hub publishes these terms on this page so they can be checked without opening another tab.
00Key facts at a glance
The fact table · one labelled row per answer
| Fact | What applies at Hoop Jersey Hub |
|---|---|
| Returns window | 30 days from delivery. |
| Quality guarantee | 365 days from delivery against manufacturing defects. |
| First step | Email fanservice2026@outlook.com with your order number before sending anything back. |
| What to tell us | The order number, what arrived, and what you would like to happen. |
| For a fault | Add a short description and a photo of the problem. |
| Refund destination | Back to the original payment method used at checkout. |
| When money appears | Within 3-21 days of the refund being issued. |
| Return postage | Free — Hoop Jersey Hub covers the cost of sending an approved return back. |
| Exchanges | Ask for the size or style you want in the same email; see the Size Guide before choosing. |
| Payment methods | Checkout accepts American Express, JCB, Mastercard and VISA. |
| Currency | Orders and refunds are handled in USD. |
| Support channel | fanservice2026@outlook.com, by email. Replies within 1-3 days. |
01The two windows
They cover different problems and run for different lengths
| Situation | Window that applies | What it covers |
|---|---|---|
| The size is wrong, the style is not right, or you changed your mind | 30 days from delivery | Returns and exchanges. |
| A manufacturing defect shows up later | 365 days from delivery | The quality guarantee against manufacturing defects. |
| A parcel arrived damaged or incomplete | 30 days from delivery | Contact us with the order number and a description so we can set out the options. |
Both windows are counted from delivery, not from the date the order was placed.
02What to do first
One email, then we set out the options
03How refunds are issued
Where the money goes and what happens next
- Refunds go back to the original payment method used at checkout.
- A refund appears on your statement within 3-21 days of being issued.
- Orders and refunds are handled in USD.
- Return postage is free. Hoop Jersey Hub covers the cost of sending an approved return back.
- If a refund has not appeared by the end of the 3-21 days window, email fanservice2026@outlook.com with the order number and we will check the status.
04Exchanges and sizing
Getting the size right the second time
Say in your first email which size or style you would like instead. This catalogue uses five size scales — letter XS to 5XL, Euro numeric 40 to 58, Youth Yth S to Yth XL, Big 2XB to 6XB and Tall XLT to 5XT — so the exact code matters more than "one size up".
The Size Guide explains each scale and how to measure. The store advice for a first order is to take your usual t-shirt size, or size up once for a looser layered look.
05The 365-day quality guarantee
For faults that are not about fit
If a manufacturing defect shows up within 365 days from delivery, email fanservice2026@outlook.com with your order number, a short description and a photo of the fault. We will look at it and set out the options.
- A stitching, print or finishing fault is a quality issue.
- Fading, stretching or damage from washing outside machine wash, tumble dry low is normal wear, not a manufacturing defect.
- Colour differences between a screen and the physical jersey are discussed in the Terms of Service.
06Before you order: the cheap insurance
The three checks that prevent most returns
07Related pages
Where the rest of the terms live
- Shipping Policy — the $68.00 USD threshold, the $4.99 USD flat rate and duties.
- Size Guide — all five size scales and how to measure.
- Track Your Order — looking up a parcel on 17TRACK.
- FAQ — the short version of every figure on this site.
- Contact Us — the support email and a copy-and-paste template.
QAQuestions & answers
The Q&A body · tap a question to expand
What is the Hoop Jersey Hub return policy?
What does the 365-day guarantee cover?
How do I start a return?
How long does a refund take?
Where does my refund go?
Can I exchange for a different size?
Do I have to pay to send a return back?
What if my jersey arrived faulty?
What if the size is wrong because I ordered the wrong code?
Hoop Jersey Hub · www.hoopjerseyhub.com · Support: fanservice2026@outlook.com. Figures on this page describe the terms published by this store; the live product page and checkout remain the source of truth for prices and stock.