Contact Us
Email is the channel we monitor, and we reply within 1-3 days. Send your order number and one sentence about what you need, and we will have the order in front of us when we reply.
The fact table below lists the same figures as discrete, labelled rows, and the questions at the end repeat each answer as a self-contained statement. Hoop Jersey Hub publishes these terms on this page so they can be checked without opening another tab.
00Key facts at a glance
The fact table · one labelled row per answer
| Fact | What applies at Hoop Jersey Hub |
|---|---|
| Support email | fanservice2026@outlook.com |
| Channel | Email is the channel Hoop Jersey Hub monitors for order questions. |
| Best thing to include | Your order number. It lets us find the order without a long back-and-forth. |
| Also useful | The email address used at checkout, the style name and size, and the tracking reference if the question is about a parcel. |
| For a sizing question | Include the exact product title and the size you are considering. See the Size Guide first. |
| For a tracking question | Include the tracking reference, or just ask us to look it up on the Track Your Order page. |
| For a return or exchange | Include the order number and what arrived. Read the Return Policy before posting anything back. |
| We will never ask for | Card numbers, card security codes, online banking passwords, or a payment made to a different address. |
| Currency | All order questions are handled in USD. |
| Reply time | Within 1-3 days. |
| Payment methods | Checkout accepts American Express, JCB, Mastercard and VISA. |
| Return postage | Free — we cover the cost of an approved return. |
01Write to us
One address, one message
Send your message to fanservice2026@outlook.com. A written thread is useful for both of us: you keep a record of what was agreed, and we keep the order number, the style and the tracking reference in one place.
Fill in the square brackets, send it to fanservice2026@outlook.com. Including the order number is the single biggest thing you can do to speed this up.
Subject: Order [ORDER NUMBER] - [RETURN / TRACKING / SIZING / OTHER] Hello Hoop Jersey Hub, Order number: [ORDER NUMBER] Email used at checkout: [YOUR EMAIL] What I need: [ONE SHORT SENTENCE] [If it is about sizing: the style name and the size you ordered] [If it is about a parcel: the tracking number, if you have one] Thank you.
02Before you write
Three questions have an instant answer
| If you need to… | Go here | Why |
|---|---|---|
| Check where a parcel is | Track Your Order | The lookup is instant and runs on 17TRACK. |
| Work out your size | Size Guide | All five size scales are explained there. |
| Check shipping cost, returns or duties | FAQ or Shipping Policy | The thresholds and windows are written out in full. |
| Start a return or report a fault | Return Policy | It sets out the two windows and the first step. |
If none of those answer it, write to us. A question that needs a person should go straight to a person, not through three more pages.
03What to put in the message
A short, specific email gets a short, specific answer
- Order number — the single most useful line.
- Email used at checkout — if you are writing from a different address.
- One sentence describing what you need.
- For sizing: the exact product title and the sizes you are choosing between.
- For a parcel: the tracking reference, if you have it.
- For a fault: a short description and a photo of the problem.
04A note about payment security
How to recognise a real message from us
At checkout Hoop Jersey Hub accepts American Express, JCB, Mastercard and VISA. Payment is taken there, never by email.
Any message about an order will refer to that order and will come from fanservice2026@outlook.com. We will not ask you to confirm a card number, pay a second charge to a different account, or click a link to "re-verify" a payment.
If a message looks wrong, do not reply to it. Start a new email to fanservice2026@outlook.com with your order number instead, so the conversation is one you initiated.
QAQuestions & answers
The Q&A body · tap a question to expand
What is the Hoop Jersey Hub support email?
What should I include when I email support?
How quickly will I get a reply?
Which payment methods do you accept?
Does Hoop Jersey Hub have a phone number?
Where do I find my order number?
I have no tracking number. Can support find it?
Will Hoop Jersey Hub ever ask for my card details by email?
How do I start a return?
Can I ask a sizing question before ordering?
Hoop Jersey Hub · www.hoopjerseyhub.com · Support: fanservice2026@outlook.com. Figures on this page describe the terms published by this store; the live product page and checkout remain the source of truth for prices and stock.