Privacy Policy
What this store collects when you place an order or write to support, why it is needed, who else touches it, and how to ask about it — in plain language, with a fact table up front.
The fact table below lists the same figures as discrete, labelled rows, and the questions at the end repeat each answer as a self-contained statement. Hoop Jersey Hub publishes these terms on this page so they can be checked without opening another tab.
00Key facts at a glance
The fact table · one labelled row per answer
| Fact | What applies at Hoop Jersey Hub |
|---|---|
| Who this policy covers | The Hoop Jersey Hub store at www.hoopjerseyhub.com ("we", "us"). |
| What we collect | Order details, name, email address, delivery address, order history and the messages you send to support. |
| Why we collect it | To process orders, dispatch parcels, handle returns under the 30 days from delivery window, answer questions and meet tax and accounting obligations. |
| Payment details | Checkout accepts American Express, JCB, Mastercard and VISA. Card information is handled by the payment provider there; we do not ask you to send card numbers by email. |
| Who else receives data | The payment and delivery partners needed to complete an order, each receiving only what that step requires. |
| Selling personal information | We do not sell personal information to third parties for their own marketing. |
| How long data is kept | As long as tax and accounting rules require us to hold order records, and only as long as needed to resolve a support question. |
| Your choices | Ask what we hold, ask for a correction, or ask us to close a support thread — email fanservice2026@outlook.com. |
| Children | The store is aimed at adults and does not knowingly collect personal information from a child. |
| Cookies | The store uses cookies to keep the basket and checkout working. Details are in section 05. |
| Security | We take reasonable steps to protect order information. Never send card numbers or passwords by email. |
| Contact | fanservice2026@outlook.com. |
| Consumer rights | Nothing here removes any right you have under applicable consumer law. |
01Who this policy covers
One store, one set of rules
This policy applies to the Hoop Jersey Hub store at www.hoopjerseyhub.com: what happens on this site and in the emails you exchange with support.
Third-party websites you reach from a link have their own policies.
02What we collect and why
Nothing is collected without a job to do
| Category | Example | Why it is needed |
|---|---|---|
| Order details | Style, size, quantity and price of the items in an order. | To assemble and dispatch the order, and to handle a return or exchange. |
| Contact details | Name and email address. | To send the order confirmation, the dispatch confirmation and replies to support messages. |
| Delivery details | Shipping address and any delivery instructions. | To get the parcel to the right place. |
| Order history | Previous orders tied to the same email address. | To find an order when you quote only part of the reference. |
| Support messages | The emails you send to fanservice2026@outlook.com. | To answer the question and keep a record of what was agreed. |
| Technical data | Basic device and browser information used by the store platform. | To keep the site, basket and checkout working. |
03Payment information
Card details are not part of a support email
Checkout accepts American Express, JCB, Mastercard and VISA. Payment is handled there by the store's payment provider. We do not ask you to send a card number, a security code or a banking password by email, and we do not need any of them to find an order, issue a refund or arrange an exchange.
04Who else receives information
Only the partners needed to complete the order
- Payment partners receive what they need to authorise and settle the transaction.
- Delivery and tracking partners receive the delivery address and the parcel reference so the shipment can move and be looked up on the Track Your Order page.
- Store platform providers process data as part of running the site.
Each of these receives only the information its own step requires. We do not sell personal information to third parties for their own marketing.
05Cookies and site functionality
Mostly about keeping the basket intact
The store uses cookies and similar local storage to remember what is in your basket, keep you signed in if you have an account, and let checkout complete. You can clear or block cookies in your browser; the basket and some checkout steps may then stop working as expected.
We do not use a tracking box on this site to collect payment information. The Track Your Order form sends only a tracking reference to 17TRACK.
06How long information is kept
Two different clocks
- Order records are held as long as tax and accounting rules require us to hold them.
- Support messages are kept only as long as they are needed to resolve the issue and keep a record of what was agreed.
07Your choices
Three things you can ask for in one email
- Ask what information we hold about your orders.
- Ask for a correction if a delivery detail is wrong.
- Ask us to close a support thread once an issue is resolved.
Write to fanservice2026@outlook.com from the address used at checkout so we can match the request to the right order. We may need to confirm which order you mean before changing anything.
08Security
What we do, and the one thing you should never do
We take reasonable steps to protect order information, including limiting what each partner receives and using the checkout process for payments rather than email. No method of transmission over the internet is completely without risk, so please keep your account credentials to yourself.
Never send card numbers, security codes or banking passwords by email. See Contact Us for how to recognise a real message from us.
09Children
A store aimed at adults
The store is aimed at adults and we do not market to children. We do not knowingly collect personal information from a child. The youth products in the catalogue are clothing sized for younger fans; they are purchased by adults.
10Contact and your consumer rights
One address, no forms to fill in
Questions about this policy, or about information we hold, go to fanservice2026@outlook.com. Include the email address used at checkout if it is different from the one you are writing from.
Nothing in this policy removes any consumer right you have under applicable consumer law. If a dispute arises, contact us first so we can try to resolve it directly.
QAQuestions & answers
The Q&A body · tap a question to expand
What personal information does Hoop Jersey Hub collect?
Does Hoop Jersey Hub sell personal information?
Which payment methods can I use?
Does Hoop Jersey Hub see my card number?
How long does Hoop Jersey Hub keep order records?
How do I ask about the data Hoop Jersey Hub holds?
Does the tracking form collect personal information?
Does Hoop Jersey Hub collect information from children?
How do I contact Hoop Jersey Hub about privacy?
Hoop Jersey Hub · www.hoopjerseyhub.com · Support: fanservice2026@outlook.com. Figures on this page describe the terms published by this store; the live product page and checkout remain the source of truth for prices and stock.